Help & installation
It takes one snippet in your site’s <head>. Pick your platform below. Most installs take a few minutes.
<script type="text/javascript">
(function(g,i,v,e){
i.gfConfig={token:"YOUR-PROJECT-TOKEN"};
/* … the rest of your snippet … */
})(window, document);
</script>The snippet goes before the closing </head> tag so it loads on every page.
If you're using a static or custom-coded HTML site, paste our snippet directly into the <head> of your pages.
index.html, or your shared layout/template (e.g. header.html) so the snippet is loaded on every page.<head>...</head> section near the top of the file.</head> tag.The simplest way to add our snippet to WordPress is with a free plugin – no theme editing required.
Note: Prefer editing your theme directly? Add the snippet before </head> in header.php from a child theme, so your changes survive theme updates.
Shopify lets you edit your theme's layout file to inject scripts into every page's <head>.
theme.liquid.</head> tag.Note: Already using Shopify's Customer Events (formerly Web Pixels)? You can paste the snippet there instead – but theme.liquid is simpler and works on every plan.
Wix has a built-in Custom Code feature for adding scripts site-wide – no theme editing needed.
Note: Custom Code is only available on Wix paid plans (Premium). Free Wix sites cannot add third-party scripts.
Squarespace has a Code Injection panel for adding site-wide scripts.
Note: Code Injection requires a Business plan or higher. Personal plans cannot add custom scripts.
PrestaShop lets you inject custom JavaScript into every page through a small free module – no template editing needed.
Note: On a custom theme? Add the snippet to themes/<your-theme>/templates/_partials/head.tpl before clearing cache.
If your site already uses Google Tag Manager (GTM), you can deploy our snippet through it without touching your site's code.
Note: GTM works on top of any platform you're already using – useful when you can't (or don't want to) edit theme code directly.
<head>, visit any page of your site (in an incognito window if you use caching) and wait up to a minute.The browser asks for permission to capture the current tab (the person clicks “Share”). The visible part of the page is captured and opens in an editor where they can draw arrows, boxes, circles, text or free-hand marks. They add a title, a description and a feedback type, then send it.
The annotated screenshot, the page URL, the browser and its version, the operating system, the screen resolution, the browser language, the time zone and whether cookies are enabled.
Open the project, go to Users and invite them by email. Invited people get a read-only view of the project’s feedback, so clients can follow the status of their requests. Anyone can send feedback through the button without being invited.
Open the report and click Resolve, or Archive it. You can filter the feedback list by open, resolved and archived.
Yes. The defaults are Proposal, Bug, Recommendation and Feature. You can rename, reorder and add categories in your profile settings.
On Pro you can show or hide the button. On Company you can also change its position (top, middle or bottom, left or right side), its colours and its text.
The button appears on mobile, but taking a screenshot depends on the browser supporting screen capture, which many mobile browsers don’t. For reliable results, review on a desktop or laptop browser.
Cancel any time from the billing section of your account; the plan stays active until the end of the paid period. To delete your account and data, email hello@givefeedback.io.
Email hello@givefeedback.io with your website address and platform, and we’ll walk you through it.